Last updated: 10 February 2026
"A supportive culture and strong activities programmes, but outdated staff training and slow call bell responses are major concerns."
Incident reports showed care plans and risk assessments not updated after incidents; breach of regulation 12 on safe care
Staff told us they had opportunities to learn and develop their skills, and the registered manager was supportive of development opportunities
Call bell logs over 2 weeks showed waits of 35, 43 and 59 minutes before answered; recommendation for better staff deployment
39% of staff not up to date with care certificate, 37% infection control, 48% fire training; breach of regulation 18
The registered manager had not established an effective system to enable them to ensure compliance with their legal obligations and regulations. This was a breach of regulation 17
Home employed 2 activities co-ordinators present seven days a week; people supported in range of activities including one-to-one
Lots of staff behind on basic training like fire safety, infection control, and care certificate.
39% of staff were not up to date with care certificate training, 37% of staff were not up to date with infection control training and 48% of staff were not up to date with fire training
Manager not fixing known issues like poor training and mealtime problems despite audits spotting them.
The registered manager had failed to use governance systems effectively to address shortfalls in the service
Call bells sometimes take nearly an hour to answer, so you might be too busy to respond quickly.
We noted some people had waited for longer periods until their call bells were answered. For example, on separate occasions people had waited 35, 43 and 59 minutes before their call bells were answered
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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