Working at Lakeside Residential Home

Lots of staff behind on basic training like fire safety, infection control, and care certificate.

39% of staff were not up to date with care certificate training, 37% of staff were not up to date with infection control training and 48% of staff were not up to date with fire training

Manager not fixing known issues like poor training and mealtime problems despite audits spotting them.

The registered manager had failed to use governance systems effectively to address shortfalls in the service

Call bells sometimes take nearly an hour to answer, so you might be too busy to respond quickly.

We noted some people had waited for longer periods until their call bells were answered. For example, on separate occasions people had waited 35, 43 and 59 minutes before their call bells were answered