Working at Lakeside Nursing Home

People received safe care and support and were protected from avoidable harm. There were robust risk assessments and care plans... People received their medicines safely and medicines administration followed good practice procedures.

The service had a relaxed, friendly, happy and family orientated atmosphere... In the provider's 2022 staff feedback survey, staff satisfaction with the leadership, governance and management of the service was exceptionally high.

There was a stable core staff team and when the provider used agency staff, they mainly used the same staff. This meant people received continuity of care.

The manager and a senior carer had attended a 12-week WHELD dementia course. The learning from the WHELD course had been incorporated into the provider's dementia training for staff.

Managers provided staff with a high level of support... People, staff and management spoke very positively about each other and feedback from people's families about the service was very complimentary.

In the mornings the activities coordinator gave people a 'namaste' session... Using DCM in the home had improved staff knowledge... lead to one person who was at risk of falls having no falls.