Working at Lakeside House Residential Care Home
21 Chadwick Road, London, E11 1NE
Operated by Adico Care Ltd
7 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"An approachable manager supports well-trained staff and safe medicines, but staffing relies on cover from another home and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Medicines were managed safely and staff followed a medicines policy. Records showed that there had been two safeguarding incidents since the last inspection. The registered manager was able to describe the actions they had taken... Lessons were learnt when things went wrong.
Staff Culture
7/10
✓
One staff member said, '[Registered manager] is approachable. He gives support. If you have any issues he listens. He supports staff and gets things done.' Staff spoke positively about the registered manager.
Staffing Levels
6/10
✓
Staff told us there was sufficient staffing levels and their shifts were covered when they were on sick and annual leave. One staff member told us, 'Oh yes [enough staff]. When someone calls in sick we immediately try to find cover. We have two homes so most of the time we get people to cover.'
Training & Dev
7/10
✓
Staff also did specific training that reflected the needs of the people they were supporting. For example, staff did training on epilepsy and challenging behaviour. Staff completed the Care Certificate. Staff felt supported and received supervision and annual appraisals.
Management
8/10
✓
People, relatives and staff spoke highly of the registered manager who they said was approachable and always available. Staff were well trained and supported by a registered manager who worked alongside them on a daily basis providing direction and guidance.
Programmes
6/10
✓
People had access to planned activities and local community outings. During the inspection we saw people playing games, drawing, dancing and going to a day centre. One person told us, 'We do bowling and swimming.'
Points to consider
Staffing is adequate with enough people on shift, but they pull in cover from another home when someone is sick or on leave.
When someone calls in sick we immediately try to find cover. We have two homes so most of the time we get people to cover.
Activities are regular with outings like bowling and swimming plus games at home, but no dedicated coordinator or specialist programmes mentioned.
People had access to planned activities and local community outings... bowling and swimming... music therapy... walks... games.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews