Working at Lakeside Care Home

Medicines were administered and managed safely... There were audits in place to ensure accidents, incidents or near misses were reviewed by the management team and remedial action was taken to reduce any identified or emerging risk.

Staff said they enjoyed working at the home, for example, they said, 'Efficient team of carers, very friendly management, peaceful atmosphere to work.'

There were sufficient staff to meet people's care needs... Despite national staffing shortages, the management team and provider had worked hard to attract new recruits, while also keeping a core stable team of staff.

People's quality of life was enhanced because the care home was well run by two approachable registered managers whose skills complimented each other. They sought feedback from people living, visiting and working at the home and records showed how they acted upon people's responses.