Working at Lake View Residential Care Home
Brookside Avenue, Telford, TF3 1LB
Operated by Sanctuary Care Limited
60 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Approachable manager, friendly atmosphere and strong safety practices, although staffing limits quality time and activities lack specialist programmes."
Safety & Risk
8/10
✓
The registered manager demonstrated a good understanding about the importance to drive improvements when things went wrong. They were able to show us what action they had taken when people had sustained an accident to reduce the risk of this happening again.
Staff Culture
7/10
✓
A staff member told us, 'The atmosphere in the home is very friendly and visitors tell us how warm and welcoming it is.'
Staffing Levels
6/10
✓
Staff told us there were enough staff on duty to meet people's assessed care needs. However, additional staffing levels would enable them to spend more quality time with people.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff were supported to increase their skills and knowledge through completing National Vocational Qualifications and other nationally recognised training.
Management
7/10
✓
A staff member told us, 'The registered manager does daily walk a bouts and chats with people and staff. They are very approachable.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: We spoke with the activity co-ordinator who told us about the range a programme of activities planned for the year which included external entertainers booked and included various trips out of the home... monthly music therapy sessions and the use of a sensory light table.
Points to consider
Staffing is adequate to meet basic needs but staff say more people on shift would allow better quality time with residents.
Staff told us there were enough staff on duty to meet people's assessed care needs. However, additional staffing levels would enable them to spend more quality time with people.
There is an activities coordinator running regular events like music therapy, school visits, and outings, but no specialist innovative programmes or staff training in therapies.
Per 2019 comprehensive inspection: We spoke with the activity co-ordinator who told us about the range a programme of activities planned for the year which included external entertainers booked and included various trips out of the home... monthly music therapy sessions and the use of a sensory light table.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews