Working at Lake View Nursing Home

Bosses' quality checks and audits miss some risks like unserviced equipment and missing health plans.

Checks and audits were being carried out to monitor quality and safety, however, these were not always effective in identifying issues... Provider systems failed to identify risk assessments which were not in place. For example, diabetes and epilepsy risk assessments... the un-serviced piece of lifting equipment

Some safety risks were overlooked before inspectors arrived, like fire checks, hoist servicing, and specific health risks such as diabetes.

Fire safety checks had not been completed... One hoist in a bathroom had not had an up-to-date service... there was a lack of risk assessments for more specific health conditions, for example diabetes and epilepsy risk assessments.