Working at Lake View Manor

There were safe systems in place to manage, store, administer and dispose of medicines. Staff were aware of how to recognise signs of abuse... Risks associated with people's health and care provision were assessed... Healthcare professionals told us they thought risks to people were well managed.

'This is a good place with good staff morale and teamwork.' ... 'It's like working with family. They (management) are good and have tried to make any changes easy.' All staff we spoke with told us they were well supported.

Staff were provided with training in subjects the provider considered mandatory... additional training which some staff had completed such as, continence awareness, pain management and falls awareness... Workforce development programme (WFD)... Four of the five senior staff were working towards a Qualification... level 5.

People who used the service, visitors, staff and other professionals spoke positively about the registered manager and said they were approachable and visible. Staff told us they were well supported through supervision, training, team meetings, and a management team that were approachable.

Arrangements for social activities were innovative... relationship with a local sixth form college... Dementia Care Mapping... This gave an end score which highlighted levels of pain. We saw this had led to less alerts being submitted to the local authority.