Working at Lake View
4 South Road, Newton Abbot, TQ12 1HL
Operated by South West Care Homes Limited
29 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by positive leadership and culture with good training, but no structured activities programme and medicines issues hold it back."
Safety & Risk
5/10
!
People’s medicines were looked after and administered safely but one person had not received their evening medication on several occasions and areas for improvement in medicines management were identified.
Staff Culture
7/10
✓
We received positive feedback about the culture of the service. Staff were proud of the care and support they provided and spoke of the positive culture within the service.
Staffing Levels
5/10
!
There were sufficient numbers of staff deployed to meet peoples’ needs but the service had been using a high number of agency staff which had reduced significantly over the past few weeks.
Training & Dev
6/10
✓
Staff were well trained and competent in their roles. Records showed a wide range of training had been completed.
Management
6/10
✓
Staff spoke positively about the leadership and culture of the service and felt supported by the management team.
Programmes
3/10
✕
People were able to access activities they enjoyed, see friends and family and access the community.
Points to consider
No structured activities programme or coordinator mentioned, so the role is mostly routine personal care.
People were able to access activities they enjoyed, see friends and family and access the community.
Staffing is adequate but relied on lots of agency workers until recently, and some staff felt stretched at times.
The service had been using a high number of agency staff, however the nominated individual and registered manager confirmed this had reduced significantly over the past few weeks. Some staff said there were not always enough staff.
Some people missed their medicines a few times, and staff needed clearer rules on when to tell the doctor.
One person had not received their evening medication (anticoagulant) on several occasions. Staff needed clearer guidance about when to inform a GP that a medicine was not being regularly taken as prescribed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews