Last updated: 10 February 2026
"Approachable management and positive culture where staff feel supported, although adequate staffing lacks strong retention and training is only standard."
Medicines were safely administered to people. The provider had effective safeguarding systems in place and staff had a good understanding of what to do to make sure people were protected from avoidable harm or abuse. Risk assessments were in place and reviewed on a regular basis.
There was a positive culture within the service. Staff told us they felt supported. One member of staff told us, 'I could go to the registered manager with anything.'
There were enough staff available to support people's needs. Relatives told us, 'There is always staff about' and, 'There is always plenty on when we visit.'
Staff received an induction, and systems were in place to monitor staff's training and competency to ensure they had the skills for the job. Staff received supervision and appraisals to support them in their role.
The registered manager had systems in place to monitor the service and drive forward improvements. Staff told us they felt listened to and that management were approachable.
A programme of activities was in place to meet people's interests. We observed games and activities including dominoes, crafts and ball games to support people's physical coordination. External entertainers were also arranged.
Staffing levels are enough to meet needs but nothing special, with no info on staff staying long-term or low agency use.
There were enough staff available to support people's needs. Relatives told us, 'There is always staff about' and, 'There is always plenty on when we visit.'
Only standard induction, training checks and supervisions, no specialist courses or funded qualifications mentioned.
Staff received an induction, and systems were in place to monitor staff's training and competency to ensure they had the skills for the job. Staff received supervision and appraisals to support them in their role.
Activities programme has regular games, crafts and entertainers but no specialist programmes or innovative approaches.
A programme of activities was in place to meet people's interests. We observed games and activities including dominoes, crafts and ball games... External entertainers were also arranged.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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