Working at Ladybrook Manor

Systems were in place to protect people from abuse. Allegations of abuse, accidents and incidents were recorded appropriately and reported to other agencies.

Staff told us they were confident to speak up if they thought they needed to. A staff member commented, 'Yes we talk through concerns, we can go to [registered manager], [deputy manager] or the team leader.'

Staff received training appropriate to the needs of people living at the service. A member of staff told us, 'There is on-going training, it is proactive.'

The registered manager promoted an open-door policy with people, relatives and staff which was reflected in feedback. Comments included, '[registered manager] settled in well, approachable and very sharp' and, '[registered manager] listens, is honest and supportive.'

There was a weekly timetable of activities for people to engage with. One person shared, 'They are proactive around activities, varied with what it is on offer.'