Working at Ladybrook Manor

Medicines were safely managed; however, we identified some recording systems could be further developed. For example, with regard to the use of thickening agents for people who were prescribed this to thicken their fluids.

Staff told us they were confident to speak up if they thought they needed to. A staff member commented, 'Yes we talk through concerns, we can go to [registered manager], [deputy manager] or the team leader.'

People told us there had been some inconsistency over staffing, however acknowledged an improvement of regular staffing in recent months.

Staff received training appropriate to the needs of people living at the service. A member of staff told us, 'There is on-going training, it is proactive.'

There was a weekly timetable of activities for people to engage with. One person shared, 'They are proactive around activities, varied with what it is on offer.'