Working at Lady Spencer House

Infection control has gaps like unclean items in some rooms and staff putting gloves in wrong bins.

we found some items in people's rooms required cleaning or replacement. We also found staff did not always use the correct bins to dispose of Personal Protective Equipment (PPE). Some bins were not lidded or emptied frequently enough.

Staff numbers are adequate but no info on stable team, low agency use or strong retention.

There were enough staff on duty to meet people's needs and they told us that staff responded to their needs quickly.

Permanent manager is registered but not based full time at the home, acting manager covers day to day.

At the time of our inspection there was a registered manager in post. However, they were not currently based at the service. An acting manager based at the service reported directly to the registered manager.