Last updated: 9 February 2026
"Positive staff culture and enough well-recruited staff, but out-of-date training and incomplete governance checks hold it back."
We identified 2 instances where medicines had been incorrectly recorded as a homely medicine... the provider had failed to follow their own protocols which could pose a risk.
Staff told us they felt the home was moving in a positive direction. They told us they were confident to raise concerns with trustees.
People and their relatives told us they were supported safely by enough staff who had been safely recruited. Staff were not rushed.
Per Jan 2023 comprehensive inspection: The provider's training record showed most staff's training was out of date and needed refreshing.
The provider's governance systems, although improved did not always identify and capture where there were concerns and so required improvement.
Per Jan 2023 comprehensive inspection: People took part in various events including a weekly exercise class... live entertainment, games, quizzes... day centre and lunch club.
Staff training is mostly out of date with big gaps in basics like moving people safely and food hygiene.
Per Jan 2023 comprehensive inspection: The provider's training record showed most staff's training was out of date... key areas of training had not been completed by some staff such as food hygiene... moving and handling.
Managers' checks and audits are better but still miss issues like staff not following care plans properly.
Care plan audits were task focused and did not direct the auditor to make sure staff had followed people's care plans... The provider's medicine audits had not identified 2 medicines were incorrectly recorded.
Medication records had errors like signing off wrong over-the-counter remedies as stock items.
We identified 2 instances where medicines had been incorrectly recorded as a homely medicine... There had been no harm to people, however the provider had failed to follow their own protocols.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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