Working at Lady Forester Residential & Day Care Centre

Staff training is mostly out of date with big gaps in basics like moving people safely and food hygiene.

Per Jan 2023 comprehensive inspection: The provider's training record showed most staff's training was out of date... key areas of training had not been completed by some staff such as food hygiene... moving and handling.

Managers' checks and audits are better but still miss issues like staff not following care plans properly.

Care plan audits were task focused and did not direct the auditor to make sure staff had followed people's care plans... The provider's medicine audits had not identified 2 medicines were incorrectly recorded.

Medication records had errors like signing off wrong over-the-counter remedies as stock items.

We identified 2 instances where medicines had been incorrectly recorded as a homely medicine... There had been no harm to people, however the provider had failed to follow their own protocols.