Last updated: 9 February 2026
"Staff feel motivated in a happy culture with strong safety and good leadership, but staffing lacks retention details and activities miss a dedicated coordinator."
The provider's systems protected people from the risk of harm or abuse. Risks to people's health and well-being were considered and there were plans in place to manage and mitigate risks.
Staff morale was good which created a happy atmosphere... we heard laughter and people enjoyed good humoured banter with staff and the management team.
There were sufficient numbers of skilled and experienced staff to meet people's needs.
Staff received training to make sure their practice was in accordance with up to date practice and legislation. A member of staff told us, 'You get loads of training. It's non-stop.'
The home was well led by the provider, a registered manager and experienced management team. Staff were well supported and motivated.
Staff supported people to take part in activities at the home... 'There are plenty of activities; we have recently had a visit from two donkeys and a Welsh choir.'
Staff numbers are enough to meet needs, but nothing said about agency use or staff staying long-term.
There were sufficient numbers of skilled and experienced staff to meet people's needs.
Some fun activities like donkey visits and choirs, but no activities coordinator or special programmes.
There are plenty of activities; we have recently had a visit from two donkeys and a Welsh choir. We have regular entertainment here.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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