Working at Lady Elsie Finney House Home for Older People

People were protected from risks associated with their care because the registered provider had completed risk assessments... monthly audits were being completed... Staff had received safeguarding training.

Staff reported a good working environment, they told us they were happy in their work and felt well supported. One staff member told us, 'I feel valued and listened to, we are consulted about changes in the home.'

The registered manager had a system which was being used appropriately to determine how many staff were required... This meant people were supported by a consistent trained staff team.

Staff training was on going and evidence was seen of staff completing training. Staff told us they received adequate training in order to care for people effectively.

Staff we spoke with all told us the management team were visible, supportive and available to provide guidance and advice. The registered manager spent time working alongside staff to monitor the culture and performance of staff.