Last updated: 10 February 2026
"Strong safety practices and a supportive team that pulled together during tough times, but basic activities without a dedicated coordinator and adequate staffing without low turnover."
We were assured the service were following safe infection prevention and control procedures to keep people safe. (2020; multiple IPC assurances; 2018: safe medicines, risk assessments, recruitment)
The management team told us they had learnt a lot about the staff group and themselves and were impressed with how the team had pulled together, supported each other and become stronger during a difficult time. (2020)
Per 2018 comprehensive inspection: There was sufficient staff to support people's needs... Staff we spoke with all felt there was enough staff. 'The manager will put extra staff on duty if people are poorly...' (2020: management and staff worked extra shifts to avoid external staff)
Per 2018 comprehensive inspection: All the staff had received comprehensive training in supporting people living with dementia... Staff had received supervision regularly.
The management team told us they had learnt a lot about the staff group and themselves and were impressed with how the team had pulled together, supported each other and become stronger during a difficult time. (2020)
Per 2018 comprehensive inspection: People were supported to engaged in a range of activities... television... music... spontaneous singalong... taken a person to town... domino group, which occurred weekly... summer fete.
No dedicated activities coordinator or specialist programmes, just basic things like TV, music, singalongs, outings, dominoes and a fete.
Per 2018: People were supported to engaged in a range of activities which were suitable to their individual needs... television... spontaneous singalong... domino group, which occurred weekly... summer fete.
Staffing is adequate with enough on duty and extras added when needed, but no details on low turnover or always unhurried care.
Per 2018: There was sufficient staff... 'There's always plenty of staff around'... 'The manager will put extra staff on duty if people are poorly...'
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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