Working at Lace Hill Manor Care Home
112 Needlepin Way, Buckingham, MK18 7RB
Operated by Buckingham (Bucks OPCO) Limited
62 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by an approachable manager in a good environment with engaging activities, but some lack completed training and recruitment records miss ID proofs."
Safety & Risk
7/10
✓
People were protected from the risk of abuse. Any safeguarding concerns were reported to the local authority. Risk assessments had been completed to reduce the likelihood of people being injured or harmed. People's medicines were managed safely.
Staff Culture
6/10
✓
Staff told us they felt supported and they completed numerous training courses. Staff described the home as a good environment to work in and they felt listened to.
Staffing Levels
5/10
!
People were supported by staff who had been recruited safely. However, improvements were needed to ensure records relating to staff met the requirements under the regulation. For example, we found some records did not contain proof of identity and a recent photograph.
Training & Dev
4/10
!
We found staff were given a 12 week period to complete mandatory training. Some staff were working with people without having completed the required training. For instance, a member of hospitality staff was observed handling food but had not received any food safety training.
Management
6/10
✓
People who provided feedback to us consistently said the registered manager was approachable and caring. Staff described the home as a good environment to work in and they felt listened to.
Programmes
6/10
✓
The home had a lifestyle team who coordinated activities including art sessions, gentle exercises and a therapy dog. We observed 1 activity where people enjoyed listening to a singer and some danced along to the music.
Points to consider
Some staff are working without finishing their required basic training courses, like food safety.
Some staff were working with people without having completed the required training. For instance, a member of hospitality staff was observed handling food but had not received any food safety training.
Recruitment checks are done but paperwork like ID proofs and photos is sometimes missing.
we found some records did not contain proof of identity and a recent photograph.
Audits and oversight miss some issues like gaps in care records and checks.
we found the issues we identified during the inspection had not been picked up in audits.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews