Working at Laburnum House Shaw Limited

There were effective safeguarding systems in place and safeguarding concerns were managed promptly. Staff understood their responsibilities in relation to safeguarding and felt comfortable to raise concerns.

Staff described positive teamwork within the service and an open and supportive culture.

There were sufficient staff to provide care and support to people promptly and attentively.

New staff received an induction and completed mandatory training and a period of shadowing more experienced staff. All staff completed regular training and received supervision.

People and relatives were able to talk to the registered manager when they wished to, and felt the service was well-managed.

We received mixed comments about the activities at the service, with some people feeling there was not enough to do. However, we saw evidence that the service put on a number of activities, such as a fitness class twice a month and a monthly music therapy class with visiting musicians.