Working at Laburnum House
41 Grimston Avenue, Folkestone, CT20 2QD
Operated by Lothlorien Community Limited
6 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"A family feel culture, engaging activities and strong safety practices, but no permanent manager and supervisions needing more focus hold it back."
Safety & Risk
7/10
✓
Staff were aware of safeguarding process... Medicines continued to be stored, administrated and disposed of safely... incidents reviewed by managers.
Staff Culture
6/10
✓
Staff told us there was a family feel to the service, that included people's families.
Staffing Levels
5/10
!
There were enough staff to meet people's needs and keep them safe.
Training & Dev
5/10
!
Staff told us they received regular supervision, and there was a supervision matrix on display... supervisions was an area they plan to focus on
Management
3/10
✕
The service did not have a manager registered with the Care Quality Commission. The registered manager left the service in February 2019 and a new manager started in April 2019
Programmes
6/10
✓
People were supported to meet goals they set which included going on holiday within the UK and abroad... pantomime during Christmas and visit the ballet.
Points to consider
No permanent manager in post at inspection, even though interim support and new manager just started.
The service did not have a manager registered with the Care Quality Commission. The registered manager left the service in February 2019 and a new manager started in April 2019
Staffing is adequate but nothing special, no details on retention or agency use.
There were enough staff to meet people's needs and keep them safe.
Only standard training like induction and Care Certificate, supervisions need more focus.
The manager informed us that supervisions was an area they plan to focus on, so they can work alongside staff and identify any training needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews