Last updated: 10 February 2026
"Staff feel supported by owners with good training, but no permanent manager and unsafe medicine storage are major concerns."
Medicines were not always safely managed on behalf of the people living in the care home. This was because we found medicines were not always safely stored. For example, we observed several instances of staff leaving keys in the medicines cabinet door and the medicines fridge unlocked.
Staff told us they received all the support they needed from the services owner and senior staff team.
We saw at least two care staff were always working in the care home throughout the inspection, which was the minimum number the provider had determined was required during the day to safely support the people currently residing at La Rosa 2.
Staff had received all the relevant training they needed to effectively carry out their working roles and responsibilities. This was because it was mandatory for all staff to complete a comprehensive induction programme that was mapped to the Care Certificate.
The service had not had a manager registered with the CQC since the provider reregistered the care home as a new legal entity 18 months ago in June 2020.
People were supported to participate in meaningful recreational and leisure activities that reflected their social interests.
No permanent manager in place, so oversight is weak and incidents like safeguarding concerns are not always reported properly.
The service had not had a manager registered with the CQC since the provider reregistered the care home as a new legal entity 18 months ago in June 2020.
Safety risks from unlocked medicine storage, faulty fire doors, uncovered radiators and poor infection control practices.
Medicines were not always safely managed... we observed several instances of staff leaving keys in the medicines cabinet door and the medicines fridge unlocked... fire resistant doors did not always automatically close... none of the home's radiators had been covered.
Only basic activities like cooking meals, shopping trips and church visits, with no activities coordinator or specialist programmes to make the job more varied.
People were supported to participate in meaningful recreational and leisure activities that reflected their social interests.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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