Working at La Luz Residential Home

Staff understood what constituted abuse and the steps they would take if they suspected abuse. The registered manager had regularly monitored accidents and incidents to identify trends and reduce the risk of them happening again.

People, their relatives and staff told us that there was a positive atmosphere at the service which actively engaged them. Staff told us 'It's a very nice atmosphere. It's teamwork.'

People and their relatives told us there were sufficient staff to meet their needs. We observed staff attended to people in a timely manner.

Staff had received regular training and supervisions in order to perform their roles effectively. Staff were supported in their progression and supervisions gave them the opportunity to request support from their line manager.

People, their relatives and staff told us that the service was managed effectively and spoke positively of the registered manager. We observed the registered manager was visible and approachable.

People were provided with a range of activities which included group activities and one-to-one activities. There is a dedicated activities coordinator.