Last updated: 9 February 2026
"Staff feel happy, motivated and well-supported with good training, but basic activities and routine care make work less engaging."
People felt safe living at Kynance. Staff knew how to identify, prevent and report abuse. Safeguarding investigations were thorough and identified learning to help prevent a reoccurrence.
Staff told us they were happy, motivated and worked well as a team. Comments included: 'I'm happy in my work'; 'I am very happy here and feel well supported'.
There were enough staff deployed to meet people's needs. One person told us, 'Staff are always there for us and come quickly when I need them.'
Experienced staff received regular training in all key subjects and were supported to gain vocational qualifications relevant to their role. For example, a senior staff member was being supported to complete a level five management qualification.
Staff told us they were happy, motivated and worked well as a team. They felt supported and valued by their managers.
People had access to a range of activities. These were advertised on the home's notice board and included chair exercises, bingo, singing, crafts and board games.
The job is mostly routine personal care, with only basic group activities like bingo and crafts now and then, no full programme or coordinator to make work more interesting.
People had access to a range of activities. These were advertised on the home's notice board and included chair exercises, bingo, singing, crafts and board games.
Staff numbers meet basic needs and respond promptly, but nothing extra for unhurried personalised care or signs of a super stable team.
There were enough staff deployed to meet people's needs. One person told us, 'Staff are always there for us and come quickly when I need them.'
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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