Working at KYN Bickley
Bickley Park Road, Bromley, BR1 2AZ
Operated by KYN Bickley Ltd
90 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Staff feel valued and enjoy their work with supportive management, but safety checks have gaps and recent staff turnover need addressing."
Safety & Risk
5/10
!
The provider had a proactive and positive culture of safety... However, they did not have effective systems to monitor conditions which were imposed as part of these authorisations... staff had not always assessed the risks relating to paraffin-containing emollients.
Staff Culture
7/10
✓
Staff told us they enjoyed working at the home and that they felt valued for the work they did. They felt they were treated fairly and their individual rights respected.
Staffing Levels
5/10
!
There were enough staff to provide safe consistent care. Rotas confirmed this. People told us staff were there when they needed them.
Training & Dev
6/10
✓
Staff learning and development was in place to ensure all staff were properly inducted into the service and their knowledge developed. Staff had been supported with career progression.
Management
6/10
✓
The new management team were approachable and committed to making improvements... Staff told us they felt supported to carry out their role and were able to raise concerns and suggestions.
Programmes
6/10
✓
Enrichment activities were arranged by a dedicated team who invited people, staff, visiting families and local communities... varied and included community outings, yoga, flower arranging music and therapy dogs.
Points to consider
Safety checks have gaps like not properly tracking legal restrictions on residents freedom and missing risk assessments for some skin creams used.
they did not have effective systems to monitor conditions which were imposed as part of these authorisations. This meant there was a risk of unlawful restrictions... staff had not always assessed the risks relating to paraffin-containing emollients.
Staffing levels are adequate now with enough staff on shift but there was a massive change in staff recently suggesting turnover issues.
Registered manager is changing a lot of things, they’ve had a massive change in staff since they took over.
Training covers basics like dementia and induction but more is needed to improve care records so staff can follow accurate guidance.
The service provider recognised further staff training was needed to improve the quality of their care records and documents.
AI Generated
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews