Last updated: 9 February 2026
"Supportive management and safe medicines handling, but staffing sometimes stretched with agency use and fewer activities due to less volunteers."
Medicines, including controlled drugs, were managed consistently and safely in line with national guidance... Risks were anticipated, identified and managed... The service recorded all accidents and incidents... This showed lessons were learnt from incidents.
Relationships appeared good between team members, and staff told us they enjoyed working at the service. Individuals were courteous and friendly, and staff appeared to be enjoying their work. One member of staff commented 'I can talk to my manager.' Regular staff meetings took place.
Staff told us there were enough staff and we observed staffing levels throughout the day. We were of the view there was enough staff to meet people's needs in a timely manner. One staff member told me 'Like everywhere else, we can always do with more staff, but we have enough to meet the needs of residents.'
Staff had suitable training and support to carry out their role... The staff who were in charge assumed the roles with ease and confidence. They confirmed their training was comprehensive and up to date. This included moving and handling, fire safety, mental capacity...
The management team was open and transparent and worked in conjunction with staff, people living at the service and relatives... People and the majority of relatives were very positive about the registered manager and deputy... 'I can talk to my manager.'
Whilst there remained a broad range of activities at the service, from music, art, singing, dancing and flower arranging, there were fewer activities than prior to the pandemic... partly due to the reduced number of volunteers who had previously supported the activities.
Staffing is adequate but nothing special, sometimes stretched and agency workers are used when needed.
Some relatives commented on staffing levels. We were told 'They could do with more staff as some people do sit for long periods of time' and 'It is debateable about staffing levels, sometimes yes, there is enough, sometimes no.' When agency staff were needed the service worked with specific agencies.
Activities programme has less variety now due to pandemic and fewer volunteers, so the role feels more routine.
Whilst there remained a broad range of activities at the service... there were fewer activities than prior to the pandemic. This was partly due to... the reduced number of volunteers who had previously supported the activities.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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