Working at Kolbe House

Staff told us they felt supported by the management team and were confident that they could raise concerns or queries at any time. All staff we spoke with were positive about their jobs and all said the registered manager was supportive.

The registered manager told us they had never required the use of agency staff. They said, 'We have never ever had agency staff. I have been here since 1992, and we have always worked together. Our staff are always willing to work as a team and cover absence.'

We viewed the training matrix for 2018 and saw that staff had received regular training in subjects the registered manager identified as mandatory... They also received training specific to the needs of people who used the service such as... dementia and activities for people with dementia. All staff had achieved a recognised qualification in health and social care.

People, staff and relatives told us the registered manager and senior team were approachable and supportive, and there was an open and transparent culture within the home.