Last updated: 10 February 2026
"Staff feel valued and supported by approachable managers, but training gaps and risk plans lacking full details hold it back."
Managers investigated incidents thoroughly... There was a positive culture, based on openness and honesty.
Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions.
There was enough staff on duty to meet people’s health needs... less use of agency staff and permanent staff had been successfully recruited
Some gaps in staff training and support meetings had been identified and improvements were being made.
Staff members’ comments included, “The manager is open and approachable” and “The manager is fair but firm if needed.”
There is a new activities co-ordinator who seems really good... We observed many different activities happening throughout our 2 visits.
Staff training has some gaps, even with recent training sessions and fixes underway.
Some gaps in staff training and support meetings had been identified and improvements were being made.
Activities are regular with a coordinator doing bingo, balloons and armchair exercises, but no specialist or innovative programmes.
new activities co-ordinator who seems really good, she asked me what Mum likes. Mum likes to play with balloons with her... bingo and other stuff.”
Plans to manage risks sometimes lack full details or aren't fully person-centred.
Risk assessments were not always person centred, and some lacked important information.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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