Working at Knowle Park Nursing Home

Staff were knowledgeable in identifying, reporting and recording safeguarding concerns. Accidents and incidents were recorded and analysed to ensure action was taken to prevent reoccurrence.

Staff told us how the culture of the home was inclusive. One staff member said, 'There is a lovely atmosphere here.'

One person said, 'Staff are always around and never rush me.' One staff member said, 'There are more than enough staff. We have good teamwork here.'

The registered manager ensured there was an up to date training matrix. Training was in line with The Care Certificate.

Staff and people felt supported by the management team. There were relative and staff meetings that addressed any concerns in a timely way.

There was an activities co-ordinator that designed a range of activities for the weekly planner. This ensured people had a choice of activities that met all people's preferences.