Last updated: 10 February 2026
"Staff feel supported with good training and structured activities, but no permanent manager and agency use for sickness affect oversight."
2022: assured on IPC, PPE, testing, risk assessments, outbreak management; per 2019: good safeguarding/incident learning but minor equipment/incident gaps fixed immediately.
Per 2019: staff felt supported, motivated, appreciated, could approach manager any time, open-door policy.
Per 2019: staff told us there were normally enough staff but agency used for sickness, occasional last-minute let-downs.
Per 2019: on-going training in variety of subjects, Care Certificate induction, regular supervisions; 2022: IPC training with regular competency checks.
Per 2019 comprehensive inspection: no registered manager in post at time of inspection, oversight gaps as audits missed pressure equipment settings and PRN medicine protocols.
Per 2019: regular structured activities with dedicated coordinator including arts/crafts, baking, outings, reminiscence, therapy dog, pre-school visits.
No permanent manager during the 2019 inspection, and quality checks missed problems like mattress settings.
The service did not have a manager currently registered with the Care Quality Commission... their audit processes had not identified improvements required to ensuring that peoples' pressure relieving equipment was correctly set
Staffing is adequate but uses agency workers for sick days and the odd no-show.
Where sickness occurred, agency staff were requested. The provider... told us that on occasions staffing levels had fallen due to being let down at the last minute.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp