Working at Knollbeck
9-11 Knollbeck Crescent, Barnsley, S73 0TT
Operated by Heathcotes Care Limited
8 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported in an exceptionally positive culture with meaningful activities and community links, although staffing and training are adequate."
Safety & Risk
8/10
✓
People were safeguarded from the risk of abuse and avoidable harm. The registered manager had a system in place to monitor and review accidents and incidents. This helped them identify trends and patterns to mitigate future risks.
Staff Culture
8/10
✓
The atmosphere throughout Knollbeck was exceptionally positive, welcoming and homely. Staff had created a culture where people were at the heart of the service.
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of staff available to meet people's needs. People told us there were always staff available to support them.
Training & Dev
6/10
✓
We looked at the provider training records which evidenced appropriate training was carried out. The provider informed us they would consider moving and handling of people training due to deterioration in mobility.
Management
7/10
✓
Staff felt supported and valued by the management and the team they worked alongside. People told us they felt at ease to speak with the management team and felt listened to.
Programmes
8/10
✓
There was a range of meaningful inclusive activities and social events that took place... the service had been successful in obtaining links with local community projects and were involved in a community litter picking scheme.
Points to consider
Staffing is adequate but nothing special, no details on low agency use or staff staying long-term.
The provider ensured there were sufficient numbers of staff available to meet people's needs.
Only standard training with no specialist courses or funded qualifications mentioned.
We looked at the provider training records which evidenced appropriate training was carried out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews