Working at Knoll House
The Avenue, Wolverhampton, WV4 5HW
Operated by Edge View Homes Limited
4 bedsResidential homesHomecare agenciesSupported living
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Strong leadership, training and supportive culture, but staff vacancies and no activities coordinator hold it back."
Safety & Risk
7/10
✓
There was a culture from learning lessons when things went wrong. We saw critical incident analysis, accident and complaint reviews.
Staff Culture
8/10
✓
'We have supervision every two months. They are very supportive... open-door policy.'
Staffing Levels
6/10
✓
The service had enough staff, including for one-to-one support for people to take part in activities how and when they wanted.
Training & Dev
8/10
✓
Staff told us they received a high level of training... 'The training was really good. It opened my eyes...'
Management
8/10
✓
Staff felt respected, supported and valued... 'The registered manager is a good leader... They always lead by example.'
Programmes
6/10
✓
People were supported to participate in their chosen social and leisure interests on a regular basis... going to different pubs... visiting the library.
Points to consider
Staffing is adequate for needs like one-to-one support, but residents discussed vacancies in meetings.
During one meeting the residents discussed staff vacancies and wanted to know what was being done to replace the staff member.
Staff help with personal interests like college courses and pub outings, but no activities coordinator or specialist programmes mentioned.
People were encouraged and motivated by staff to reach their goals and aspirations. One person told us about a course they had started.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews