Working at Knightsbridge Lodge

People's medicines were managed safely. Staff were recruited safely... An audit completed by a visiting pharmacist in May 2017, had praised the staff for maintaining such 'excellent systems'.

Staff told us they were well supported by their colleagues and managers... There were good working relationships in place and staff described both managers as 'approachable' and 'supportive'.

Managers ensured there were enough staff on duty to meet people's needs and to ensure the smooth running of the home. Staff worked in a flexible way to achieve this.

Out of 15 care assistants employed, 13 held nationally recognised qualifications in care... The home's central training record showed there were arrangements in place to ensure staff remained up to date with relevant knowledge and skills.

The activity coordinator played a fundamental role in promoting and supporting people's well-being... events such as a summer fete and bonfire evening had been well attended.