Last updated: 9 February 2026
"Supportive management and positive culture with good training and safety, although activities are standard and staffing adequate."
Staff raised concerns with regard to safety incidents, concerns and near misses, and reported them internally and externally... The management team analysed incidents and accidents to identify trends and implement measures to prevent a further occurrence.
The management team had created an inclusive and open culture at the home... There was a positive, encouraging, strong open and inclusive culture within the service. One staff member told us 'I think the general manager has made a huge difference.'
The provider employed sufficient staff... There was no recent use of agency staff. If required staff worked extra hours or shifts to cover any sickness or holidays. The provider had recently been trialling increasing staff members at busy times.
New staff undertook an induction programme which was mapped to the Care Certificate standards... The general manager has recently introduced a new training package using e-learning. This included a wide range of training such as infection control, palliative care, falls, health and safety and medication management.
People and staff we spoke with were all very positive about the management... described the general manager... as being extremely supportive and approachable. One staff member told us... '[They're] an inspirational person.'
We were shown evidence of a variety of present and future plans regarding the provision of meaningful activities including; arts and crafts, gardening and sports, such as croquet and knit and natter. There were also external entertainers and interest groups regularly visiting the home.
Activities are regular and varied with two coordinators but mostly standard things like arts, crafts, gardening and outings, no specialist programmes or innovative therapies.
evidence of a variety of present and future plans... arts and crafts, gardening and sports, such as croquet and knit and natter. There were also external entertainers and interest groups regularly visiting the home.
Staffing is sufficient with no agency use and internal cover for shortfalls but not exceptional with long team stability or unhurried personalised care mentioned.
Staffing levels were sufficient to support people safely and where there were any short falls these were covered internally... no recent use of agency staff. If required staff worked extra hours or shifts.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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