Working at Knellwood

Staff raised concerns with regard to safety incidents, concerns and near misses, and reported them internally and externally... The management team analysed incidents and accidents to identify trends and implement measures to prevent a further occurrence.

The management team had created an inclusive and open culture at the home... There was a positive, encouraging, strong open and inclusive culture within the service. One staff member told us 'I think the general manager has made a huge difference.'

New staff undertook an induction programme which was mapped to the Care Certificate standards... The general manager has recently introduced a new training package using e-learning. This included a wide range of training such as infection control, palliative care, falls, health and safety and medication management.

People and staff we spoke with were all very positive about the management... described the general manager... as being extremely supportive and approachable. One staff member told us... '[They're] an inspirational person.'