Working at Knells Country House
The Knells, Carlisle, CA6 4JG
Operated by Horizon Residential Homes Limited
24 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Warm culture and effective risk management, but no registered manager yet and recent staff changes hold it back."
Safety & Risk
6/10
✓
The manager made sure potential risks to people were assessed and managed. There were now risk assessments in place with clear strategies... Systems were in place to learn from accidents and incidents.
Staff Culture
6/10
✓
People and relatives had many positive comments about the caring, welcoming and warm atmosphere in the home. Staff said they felt included in discussions about changes at the home and their views were respected.
Staffing Levels
5/10
!
The provider ensured there were sufficient staff on duty to provide the support people needed. Relatives commented there had been several changes to the staff team but said it had become more stable now.
Training & Dev
5/10
!
The provider had a training plan to ensure staff completed essential training. The manager was setting up a system of supervision and performance development plans for each staff member.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 3 months and had submitted an application to register.
Programmes
5/10
!
People and relatives made many complimentary comments about the individual lifestyle outcomes for each person. They described trips out, activities and garden parties that people enjoyed.
Points to consider
No permanent manager in post yet, even though a new one has applied to register.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 3 months and had submitted an application to register.
Staffing is adequate but nothing special, with some agency workers and recent staff changes.
Relatives commented there had been several changes to the staff team but said it had become more stable now. There were records of any temporary agency staff used.
Only standard mandatory training, no specialist courses or funded qualifications.
The provider had a training plan to ensure staff completed essential training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews