Last updated: 9 February 2026
"Staff feel supported with good training and engaging activities, but health and safety risks and weak quality checks need improvement."
Appropriate measures not always in place to minimise risks; continued breach of regulation 12, fire evacuation and health guidance issues.
Staff morale was good, staff happy in roles and felt supported; 'I love my job and as a team we work well together'.
Staffing levels sufficient although no clear evidence of how calculated; often 1 staff on day shift, described as 'manageable'.
Staff had received suitable training to meet people's needs; 'The training is good and there is nothing missing'.
Quality assurance processes were not always effective; continued breach of regulation 17(1).
Activity day every Friday with trips to farm, museums, driving experience; people attend clubs with local organisations.
Risks to health and safety are not always fully managed, like poor fire plans and unclear guidance on health conditions.
Appropriate measures were not always in place to minimise potential risks to people who used the service... continued breach of regulation 12(1).
Managers do not have strong enough quality checks, missing some key problems like health needs.
Quality assurance processes were not always effective... continued breach of regulation 17(1).
Staffing is adequate but relies on just one worker for many tasks during the day with no clear way to work out levels.
At one of the properties, during the day there was often just 1 staff member on shift... no clear evidence was provided as to how staffing levels were calculated.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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