Working at Knaresborough Two Group

Risks to health and safety are not always fully managed, like poor fire plans and unclear guidance on health conditions.

Appropriate measures were not always in place to minimise potential risks to people who used the service... continued breach of regulation 12(1).

Managers do not have strong enough quality checks, missing some key problems like health needs.

Quality assurance processes were not always effective... continued breach of regulation 17(1).

Staffing is adequate but relies on just one worker for many tasks during the day with no clear way to work out levels.

At one of the properties, during the day there was often just 1 staff member on shift... no clear evidence was provided as to how staffing levels were calculated.