Working at Knappe Cross Care Centre
Brixington Lane, Exmouth, EX8 5DL
Operated by Ashdown Care Limited
42 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Visible management working alongside staff and a trusting culture, but occasional staffing shortages in the lounge left people waiting."
Safety & Risk
6/10
✓
We observed staff answered call bells in a timely way during our visits to ensure people were safe. However, 1 person told us they had waited 45 minutes for staff to respond.
Staff Culture
7/10
✓
Staff felt comfortable raising concerns and trusted the new registered manager and operations manager.
Staffing Levels
5/10
!
people told us, and our observations found there were times when staff were not present in the main lounge. This was reviewed by the operations manager who told us the following day they had considered feedback from staff and people and had looked at the layout and scale of the home. They had decided to increase staff on duty in the mornings
Training & Dev
6/10
✓
Staff received relevant training, confirmed by an accurate training matrix.
Management
7/10
✓
The registered manager told us, and we saw they were very visible in the home. They worked alongside staff and undertook out of hours checks.
Programmes
/10
✕
Not covered in this inspection report
Points to consider
Staffing was sometimes too low in the lounge leaving people waiting without quick help, though they added more staff the next day.
people told us, and our observations found there were times when staff were not present in the main lounge
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews