Working at Kiwi House
59 Coleman Street, Derby, DE24 8NL
Operated by Kiwi House Care Home Limited
78 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Positive culture around the care manager and varied activities programme, but no registered manager in place and staff concerns over numbers hold it back."
Safety & Risk
7/10
✓
Risks were assessed and mitigated and reviewed regularly; medicines were managed and administered safely (2025 focused inspection).
Staff Culture
6/10
✓
The care manager was highly thought of by people and staff; staff felt positive about the change of leadership (2025 focused inspection).
Staffing Levels
5/10
!
There were enough experienced and suitably trained staff to support people's needs (2025 focused inspection).
Training & Dev
5/10
!
Staff had been trained in administering medicine and had been assessed as competent; we looked at three staff files in relation to staff supervision (2025 focused inspection).
Management
3/10
✕
There was no registered manager at the service and we had not received an application for a manager to register (2025 focused inspection).
Programmes
6/10
✓
Per 2018 comprehensive inspection: People had access to a varied activities programme with activity co-ordinators supporting board games, sensory activities, clubs such as knitting and gardening, trips and festivals.
Points to consider
No permanent manager in place yet, just a care manager with a new one recruited but not registered.
There was no registered manager at the service and we had not received an application for a manager to register.
Staff and residents say there are not enough staff even though inspectors thought levels were okay.
People and staff told us that they felt there were not enough staff. We recommend that the provider engages with people and staff to ascertain their views on staffing levels and consider their concerns.
Only basic training mentioned like safeguarding and medicines, no details on specialist courses or funded qualifications.
Staff had received training in safeguarding... Staff had been trained in administering medicine and had been assessed as competent.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews