Working at Kitwood House Care Residence

Not enough staff so you are rushed and can't spend proper time reassuring upset residents or helping at mealtimes.

Staff told us there were not enough staff to meet people’s needs... We observed staff did not have time to support, comfort or reassure people who became distressed. People sometimes had a long wait for staff to support them with personal care or at mealtimes.

Medicines not managed safely, like unclear doses for painkillers or hiding them in food without pharmacist advice.

Medicines were not always safely managed. For medicines that were given ‘when required’, protocols in place were not detailed, to advise staff on how much medication to administer and when. When people were assessed as requiring their medicines to be given covertly... advice from a pharmacist was not obtained.

Management oversight is weak with irregular staff check-ins and not always acting on concerns like low staffing.

Staff did not receive regular supervision; some staff told us the only supervision they had, was when there had been an incident... When staff raised concerns, they were not always informed of the outcome.