Working at Kittens Lane
5 Kittens Lane, Norwich, NR14 6JU
Operated by Orwell Housing Association Limited
10 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel valued with good morale and strong safety from trained staff, but basic activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People continued to be supported by staff who were trained and understood their responsibilities in keeping people safe from abuse, harm and discrimination. Regular audits and checks on medicines supported the registered manager to identify and address any shortfalls promptly.
Staff Culture
8/10
✓
Staff described feeling valued and listened to by the registered manager and that this contributed to good morale and team working.
Staffing Levels
7/10
✓
People continued to be supported by an established team of staff who provided kind and personalized care to people living in the home. There were enough staff to meet people's needs.
Training & Dev
7/10
✓
Staff continued to be provided with training and professional development opportunities to equip them with the skills and competencies needed to carry out their role. Staff told us that they felt supported and encouraged to undertake professional qualifications.
Management
7/10
✓
Staff spoke positively of improvements in the culture and running of the service under the present management arrangements. Formal supervision and team meetings took place regularly and staff told us they felt able to speak to the management team if they needed guidance and support.
Programmes
5/10
!
People had a variety of activities which they enjoyed on a regular basis and had opportunities to maintain positive links with their community.
Points to consider
Basic activities like community outings, day centre visits and walks, no dedicated coordinator or specialist programmes to make the role more varied and fun.
People had a variety of activities which they enjoyed on a regular basis and had opportunities to maintain positive links with their community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews