Working at Kitnocks House
Wickham Road, Southampton, SO32 2HG
Operated by Kitnocks Specialist Care Limited
63 bedsNursing homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"Staff feel supported and valued with encouraging training, but no registered manager and high agency staff use hold it back."
Safety & Risk
5/10
!
The service had systems and processes in place for the safe storage, administration and use of medicines. However, these processes were not always followed, to ensure medicines were stored in line with recommendations. We have made a recommendation about the storage for some medicines.
Staff Culture
6/10
✓
Most staff told us they felt supported, valued and listened to. However, some staff felt communication could be improved from the management team.
Staffing Levels
4/10
!
One staff member told us, 'To be surrounded by staff who are new, there are so many new agency staff … it is completely draining.' Another staff member told us, 'It is not so much the quantity but the quality; massive high use of agency staff …'
Training & Dev
5/10
!
The manager and clinical lead were encouraging to the staff team; they promoted additional training and qualifications in health and social care and had plans to develop a career pathway for healthcare assistants.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. There was a manager who was new to the service who was in the process of applying to become the registered manager.
Programmes
3/10
✕
At the time of the inspection the provider did not have an activities team. They told us they had made the decision to move away from structured group activities and to develop organic meaningful activity opportunities for people.
Points to consider
No permanent manager in post, just a new one applying to register.
At the time of our inspection there was not a registered manager in post. There was a manager who was new to the service who was in the process of applying to become the registered manager.
Lots of agency and new staff covering shifts, which leaves permanent staff drained and stretched.
One staff member told us, 'To be surrounded by staff who are new, there are so many new agency staff … it is completely draining.' Another staff member told us, 'massive high use of agency staff … It impacts on us not being able to be as caring as I want to be'
No activities team or coordinator, so the role is mostly routine personal care with occasional one-to-one activities.
At the time of the inspection the provider did not have an activities team... Some relatives were aware there was not an activities team at the time of the inspection and were not sure if any activities were being offered to people which concerned them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews