Working at Kismet House

Training updates are not complete for all staff, so there are gaps in skills and knowledge.

records showed not all staff had completed or refreshed their required training.

Incident records are spotty and incomplete, and medication checks miss things like risk assessments.

We identified several incidents documented within care notes on the electronic care planning system which had not been formally recorded as incidents. Some of the incident records we reviewed were incomplete and were not signed off by management in a timely way.

Audits and oversight are weak, so issues like training and meds slip through without fixes.

Audits completed at service level did not identify or address shortfalls found during this assessment.