Working at Kirkwood Court
Kirkwood Drive, Newcastle Upon Tyne, NE3 3AX
Operated by HC-One No.2 Limited
72 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Supportive management and improving staffing foster a positive culture, but missing key training and medication errors hold it back."
Safety & Risk
4/10
!
A system was in place to record the actual time of administration for paracetamol although some doses for one person had been given too close to the previous dose without the recommended gap and some antibiotic medicines had not been given before food as directed. The fridge maximum temperature had been out of range.
Staff Culture
6/10
✓
Staff confirmed there was now consistent management of the home, and this was now having a positive impact on the quality of people’s care. A staff member said, “The management are good, they are supportive.”
Staffing Levels
5/10
!
There were enough staff deployed to meet people’s needs. People and relatives gave mixed views about staffing levels. Staff told us they had been through a difficult patch with regards to staffing and support, but things were now improving.
Training & Dev
2/10
✕
Some staff had not completed essential training, such as food hygiene and fire safety.
Management
4/10
!
Staff told us there had a high turnover of managers, which had impacted on the care provided. They told us they now had a permanent manager and improvements were being made.
Programmes
4/10
!
There were opportunities for people to participate in a range of activities. A staff member said, “They (people) always have something to do.”
Points to consider
Some staff are missing key training like food hygiene and fire safety.
Some staff had not completed essential training, such as food hygiene and fire safety.
Medication errors like doses given too close together and fridge temperatures not checked properly add daily risks.
some doses for one person had been given too close to the previous dose without the recommended gap and some antibiotic medicines had not been given before food as directed... the fridge maximum temperature had been out of range and had not been investigated
High manager turnover recently caused instability and problems like laundry issues not fixed on time.
Staff told us there had a high turnover of managers, which had impacted on the care provided... lack of consistent management oversight, which meant shortfalls had not been resolved in a timely way. This included... on-going issues with the laundry.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews