Last updated: 9 February 2026
"Supportive management, positive team culture and safe practices shine through, but uneven sickness cover deployment lets it down."
The service delivered safe care and made sure risks to people's health and safety were managed well. The provider had a robust safeguarding policy and staff were confident any concerns reported would be acted upon by the management team.
Staff told us the registered manager and management team were supportive and led by example. Per 2018 comprehensive inspection: Staff said there was a positive team working culture. They said the management team were all approachable, good listeners and open to suggestions. Staff said they felt valued.
Staffing levels were consistent with people's dependency needs to ensure that they were supported safely. We received mixed views from staff regarding the deployment of staff during periods of staff sickness.
Per 2018 comprehensive inspection: Staff had received a rolling programme of training which included equality and diversity, MAPA, safeguarding, food safety, autism, and manual handling. Staff had regular supervision and annual appraisals were in the process of being introduced.
The registered manager and the management team had a visible presence in the service. Staff told us the registered manager and management team were supportive and led by example. One member of staff said, 'We are encouraged to speak up if we have any concerns.'
Per 2018 comprehensive inspection: People had an activity planner in place and were supported on a one to one or two to one basis to fulfil their plans. Activities included gym, walking, shopping, pub lunches, church attendance, attending local live music venues and a textiles group. Some people enjoyed arts and crafts.
Staff numbers are enough for safety but some staff say covering sickness shifts is not always even.
We received mixed views from staff regarding the deployment of staff during periods of staff sickness. The registered manager agreed to review this with the staff team to ensure equity of support for people.
Training covers basics and topics like behaviour support but no funded qualifications or career progression paths.
Per 2018 comprehensive inspection: We reviewed the training matrix which showed staff had received a rolling programme of training which included equality and diversity, MAPA, safeguarding, food safety, autism, and manual handling.
Activities include community outings and hobbies like gym and crafts but nothing specially innovative or with a dedicated coordinator.
Per 2018 comprehensive inspection: People had access to a wide range of activities both in the home and in the community. Activities included walking, shopping, pub lunches, church attendance, attending local live music venues and a textiles group.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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