Last updated: 10 February 2026
"Staff feel well supported by management in a positive culture, but routine activities without a coordinator and occasional staffing shortages from turnover hold it back."
Risk assessments were bespoke and detailed. Safeguarding systems in place. Medicines managed safely with regular audits. Incidents managed effectively; lessons learned to prevent future risks.
One staff member said, "I just think it's a really good service... I love my job." Health professional: "They are amazing... open and transparent. Hard-working team." Per 2020: Staff happy, well supported, enthusiastic and would recommend as good place to work.
People told us there was always enough staff in the home to meet their needs and rotas we looked at reflected this. One staff member said, "I don't see a problem with staffing levels. We have recently recruited new staff."
Per 2020 comprehensive inspection: Staff received the training and support they needed... One member of staff said, "All my training is up to date and all of it is good training where you feel you are learning." New staff completed induction and Care Certificate with regular supervision. Recent: 13% staff needed safeguarding update (new or off sick).
Staff understood their roles and said they felt well supported by the management team. One staff member said, "I just think it's a really good service. The support I get from staff and the manager is brilliant. I love my job and I know I make a difference to people's lives."
Per 2020 comprehensive inspection: People participated in a range of social and leisure activities including friendship groups, cafes, pubs, restaurants, shops, community leisure facilities, LGBT group, computers and music activities.
Days are mostly routine care plus community outings to shops and pubs, with no activities coordinator or specialist creative programmes.
Per 2020 comprehensive inspection: People participated in a range of social and leisure activities to meet their individual needs and interests. This included friendship groups, cafes, pubs, restaurants and shops.
Staffing is adequate with enough on shift, but recent new hires point to turnover and past sickness caused occasional shortages.
We have recently recruited new staff. Per 2020: One relative said they had visited at weekends and found occasional times of staff shortages due to sickness.
A couple of as-needed medication plans were not reviewed by doctors for over a year.
Two protocols for 'as required' medicines had not been reviewed by medical professionals in over a year.
AI Generated
Last inspected: January 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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