Working at Kirkby House Residential Care Home
James Holt Avenue, Liverpool, L32 5TD
Operated by HC-One Limited
44 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Outstanding infection prevention and medicines management with supportive managers and a positive staff culture, although unclear staff retention and standard training are drawbacks."
Safety & Risk
8/10
✓
The NHS Infection Prevention Control Team awarded the service with a Gold Certificate for Excellence with infection prevention and control following a recent audit... score of 99%. The service achieved the highest rating of good following recent audit by the NHS medicines management team.
Staff Culture
7/10
✓
Staff felt able to express their opinions, felt their suggestions were listened to and felt able to contribute towards service delivery and development.
Staffing Levels
6/10
✓
There was the right amount of suitably skilled and experienced staff to meet people's needs and keep them safe.
Training & Dev
6/10
✓
New staff completed a period of induction and there was an ongoing programme of training and support for all staff relevant to their role and people's needs.
Management
7/10
✓
The registered manager and deputy manager were described as friendly, caring and supportive. Feedback was consistently positive about the way the service was run.
Programmes
6/10
✓
Staff planned and facilitated a range of activities each day around people's needs, interests and hobbies. Activities included; day trips, chair exercises, arts and craft, singing and dancing and floor games.
Points to consider
Staff numbers meet needs with skilled workers, but no details on staff staying long-term or using few agency workers.
There was the right amount of suitably skilled and experienced staff to meet people's needs and keep them safe.
Only standard induction and ongoing training, no specialist courses or funded qualifications.
New staff completed a period of induction and there was an ongoing programme of training and support for all staff relevant to their role and people's needs.
Varied daily activities like trips, crafts and singing, but no dedicated activities coordinator or specialist programmes.
Staff planned and facilitated a range of activities each day around people's needs, interests and hobbies. Activities included; day trips, chair exercises, arts and craft, singing and dancing and floor games.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews