Last updated: 10 February 2026
"Staff get up-to-date training, but poor management oversight, staff shortages from bad rota planning, and safety breaches make it a tough workplace."
We found 5 breaches of regulation which related to need for consent, dignity and respect, safe care and treatment, premises and equipment and safeguarding people from abuse
we received a number of anonymous concerns from staff telling us they suffered work-related stress, and that staff morale was low. Additionally, staff told us they were moved around to work at other services and felt unable to speak up in case they lost their jobs
the CQC had received a significant number of anonymous concerns regarding the impact to staff and people from staff shortages due to poor rota planning and staff being moved to support other services
Staff had completed training in line with their role which was up to date. However, training was not always effective in ensuring staff knew how to assess risk and understand restrictive practice
The registered manager was unable to demonstrate oversight or awareness of concerns we found and had therefore taken no action prior to our visit
some people were spending large amounts of time in their bedrooms without the opportunity to take part in meaningful activities. Additionally, some people mostly took part in controlled or on-site activities like visiting the on-site gym or local walks
The manager lacks oversight and misses major safety and cleanliness issues found by inspectors.
The registered manager was unable to demonstrate oversight or awareness of concerns we found and had therefore taken no action prior to our visit
Staff shortages from poor rota planning leave you stretched and getting moved to other homes.
significant number of anonymous concerns regarding the impact to staff and people from staff shortages due to poor rota planning and staff being moved to support other services
Safeguarding concerns and unsafe medication handling make daily work riskier for staff and residents.
Medicines were not always stored or managed safely
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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