Working at Kirby House
Kirby Lane, Leicester, LE9 2JG
Operated by Leicestershire County Care Limited
41 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported by approachable managers and a positive safety culture, but staffing shortages pull activity workers to other duties, limiting outings and events."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt.
Staff Culture
7/10
✓
Staff spoke positively of the support and guidance provided by the registered manager and wider management team. Staff told us the management team were approachable and listened to their views and opinions.
Staffing Levels
5/10
!
People were supported by sufficient numbers of staff... However, staff from other departments sometimes undertook other roles in response to staff absence, which impacted on people’s experience.
Training & Dev
6/10
✓
Induction training was provided to new staff. Staff completed training in key areas linked to people’s health, safety and welfare and were supported through one to one supervision and annual appraisals.
Management
6/10
✓
Staff acknowledged the support they received from the senior management team, as well as the registered and deputy manager. Staff spoke positively of their colleagues and of how the staff team worked collaboratively to meet people’s needs.
Programmes
5/10
!
Most people and relatives told us they enjoyed the activities within the service, which included... quizzes and external entertainers who visited... opportunities to access services within the local area... However, people and relatives told us opportunities to access events could be restricted due to insufficient staff.
Points to consider
Enough staff for basic care but activity workers get pulled to other jobs when short staffed, so workloads can feel stretched.
individuals employed to provide activities for people, including accessing the community were sometimes redeployed to support other areas of the service, which impacted on people’s experience.
Activities like quizzes, bingo and local outings happen regularly but get limited by staff shortages, so the role stays mostly routine personal care.
opportunities to access events could be restricted due to insufficient staff being available to support people, and activity staff having to undertake other duties and roles in response to staff shortages in other areas of the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews