Last updated: 9 February 2026
"Visible leadership and strong safety, with good training and staff feeling heard, although staff retention and innovative activities lack detail."
People were protected from the risk of harm and abuse. Staff received safeguarding and whistleblowing training and knew how to keep people safe. Accidents and incidents were reported, recorded and investigated to reduce the risk of recurrence.
Staff had opportunities to feedback through regular supervisions or team meetings. Staff told us they could raise issues with management and believed they would be listened to.
Enough suitably trained and experienced staff were deployed to meet people's needs in a timely way. Staff also confirmed they had enough time to meet people's needs.
Per 2019 comprehensive inspection: Staff spoke positively about their in-depth induction, support from management and the service’s commitment to training. They were encouraged and supported to undertake additional training, which included gaining vocational qualifications in care.
The registered manager was open and transparent, and systems and processes were in place to ensure people received quality care. Managers were a visible presence in the service and led by example.
Per 2019 comprehensive inspection: The service had a full-time activities coordinator who people and their relatives spoke very highly of. People had the choice to participate in group or one to one activities as well as day trips outside the home. Ponies had also visited people as part of pet therapy.
Staff numbers are enough to spend time with residents without rushing, but no details on low staff turnover or rarely using agency workers.
Enough suitably trained and experienced staff were deployed to meet people's needs in a timely way. Staff also confirmed they had enough time to meet people's needs.
Varied activities run by a full-time coordinator include outings, music, pampering, and pet therapy, but no specialist innovative programmes or tech to make the role more enriching.
Per 2019 comprehensive inspection: The service had a full-time activities coordinator who people and their relatives spoke very highly of. People had the choice to participate in group or one to one activities as well as day trips outside the home. Ponies had also visited people as part of pet therapy.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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