Last updated: 10 February 2026
"Staff feel valued and supported by open management with good morale, but inconsistent staffing causes call bell delays and safety lapses like poor hand hygiene."
One person who was at risk of choking did not have a suitable risk assessment... a nurse was not seen to wash their hands between administering medicines to people.
Staff morale is good, they are quite happy. The registered manager promoted an open culture within the staff team.
There were enough staff to meet people's needs... People gave mixed feedback about staffing levels, comments included, 'I don't think they have enough, sometimes you wait ages for them to answer a call.'
Per 2019 comprehensive inspection: Nurses and care staff had received introductory training before they provided people with care. They had also received on-going refresher training and guidance to keep their knowledge and skills up to date.
Staff said they felt valued and supported. Comments included, 'The management have a complete open-door approach we just walk in and they help us as soon as they can.'
Per 2019 comprehensive inspection: There was an activities coordinator who invited people to contribute to group activities such as singing and gentle exercises.
Staff numbers are okay but some residents say they wait ages for someone to answer the call bell.
'I don't think they have enough, sometimes you wait ages for them to answer a call.'
A choking risk was not fully checked for one person and a nurse did not wash hands between giving medication.
One person who was at risk of choking did not have a suitable risk assessment and care plan in place... a nurse was not seen to wash their hands between administering medicines to people.
Only basic group activities like singing and exercises with one coordinator, nothing more creative or varied.
Per 2019 comprehensive inspection: There was an activities coordinator who invited people to contribute to group activities such as singing and gentle exercises.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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