Last updated: 10 February 2026
"Staff feel proud with high morale under strong leadership and useful training, but no details on staff turnover or agency use confirm team stability."
Staff knew how to report abuse concerns and manage risks. Safe systems for medicines and infection control. Detailed risk assessments and plans in place.
Staff morale was high. Staff were proud to work at the service. 'I love my job.'
People told us there were enough staff available to meet their needs. 'Yes, the staff are always around.' We saw staff visible and support timely.
Staff received regular training including specific training courses to suit the needs of people. 'Training is useful, it helps me do the job. If I wanted extra training, I could ask for it.'
People and staff told us the service was well led. Staff: 'I can go to [registered manager] and say anything to them. We are free to go to them if we need too.'
Service developed in line with Registering the Right Support principles for independence. People supported to employment, courses, outings: 'I go out every day. Shopping and bowling. I work three days a week too.'
Staff numbers are enough and always available, but no details on staff turnover or agency use to show it's a stable team.
People told us there were enough staff available to meet their needs. One person commented, 'Yes, the staff are always around.'
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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