Last updated: 10 February 2026
"Staff feel valued and supported in a motivated team with strong safety, but staffing relies on extra hours and activities lack a dedicated coordinator."
Individual and environmental risks were managed effectively... Staff had received training in safeguarding... There were robust systems in place to ensure the safe management of medicines... Medicines administration records (MAR) were completed correctly.
Staff were organised, motivated and worked well as a team. They felt fully supported and valued by the registered manager... Staff comments included, 'They always thank us... I love working here' and, 'It's rewarding.'
There were enough staff deployed to meet people's needs... Care staff said there were sufficient staff on duty at all times. One staff member commented, '[Staffing levels] are OK for the people that we have here at the moment.'
New staff completed a structured induction programme... Experienced staff received regular refresher training in all key subjects and some staff were being supported to complete vocational qualifications in care. Staff... told us they found training sessions beneficial.
People, their relatives and professionals spoke positively of the leadership... Staff were also complimentary of management and told us that they felt confident to raise any issues... knowing they would be listened to.
People had access to a variety of activities... Activities included arts and crafts, reminiscence, quizzes, arm chair exercises, music and pampering sessions. The service had made links with two local charities.
Staffing levels are sufficient but staff say they are just OK, with shifts covered by existing staff working extra hours.
One staff member commented, '[Staffing levels] are OK for the people that we have here at the moment.' Absence and sickness was mainly covered by existing staff working additional hours or by the 'on-call' management.
Activities are regular with some variety like arts, crafts and quizzes, but no specialist programmes or coordinator to make the role more creative.
Activities included arts and crafts, reminiscence, quizzes, arm chair exercises, music and pampering sessions.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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